Guest Services Agent - $23/hour

Salamander Hospitality, Llc•Aspen, CO

6d•$0 - $23•Onsite

About The Position

To deliver exceptional guest service by serving as the primary point of contact for guests, ensuring a welcoming, efficient, and memorable experience throughout their stay while supporting daily front desk and guest services operations.

Requirements

Strong interpersonal and communication skills
Customer service-focused with a positive and professional demeanor
Ability to multitask and remain organized in a fast-paced environment
Basic computer skills; experience with property management systems is a plus
Flexible schedule, including evenings, weekends, and holidays
Ability to work independently and as part of a team
General knowledge of the city where hotel is located and its attractions
Extensive knowledge of the hotel, it’s services and facilities

Nice To Haves

Previous guest service, hospitality, or customer-facing experience preferred

Responsibilities

Greet guests warmly and professionally upon arrival and departure
Manage check-in and check-out processes with accuracy and efficiency
Provide personalized guest service, addressing requests, concerns, and special needs
Offer information about hotel amenities, services, and local attractions
Handle reservations, room assignments, and guest account management
Answer phone calls, emails, and guest inquiries promptly
Resolve guest concerns and escalate issues when necessary
Coordinate with housekeeping, maintenance, and other departments to meet guest needs
Maintain a clean, organized, and guest-ready front desk and lobby area
Deliver a high level of hospitality aligned with brand/service standards

Benefits

One free meal in the employee dining room per shift for all service professionals.
Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties.
Full-time and part-time service professionals are eligible for free gym usage.
Free onsite parking.
Free ski pass for full-time service professionals during the winter; or ski pass bonus.
50% discount on food and beverage in West End Social.
25% discount on food and non-alcoholic beverages in Meadows Café.
We-cycle program located on-site.
Eligible for employee referral benefit.
Employee housing when available, restrictions may apply.
Discounted tennis and pickleball rates.
Hiking trails located directly on-site
Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment (for full-time employees with employee contribution).
Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment.
401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year.
401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.