Guest Services Agent(SEASONAL)
About The Position
Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures. Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell Person. Dates, stamps, sorts and racks incoming mail and messages. Blocks and dispenses rooms for arriving guests. Maintains bank in accordance with established company and departmental policies and procedures. Is familiar with property, services, and events; answers questions and provides information as requested by guests. Completes special assignments for Supervisor Hotel Operations and above as requested. Other Duties as assigned.
Requirements
- Ability to register guests, secure payment, and issue keys.
- Ability to check out guests and settle pay folios.
- Ability to create reservations.
- Ability to issue room keys and relay instructions.
- Ability to handle incoming mail and messages.
- Ability to block and dispense rooms.
- Ability to maintain a bank according to policies.
- Familiarity with property, services, and events to answer guest questions.
- Ability to complete special assignments.
Responsibilities
- Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures.
- Checks out guests, settles all pay folios, and posts charges per established departmental policies and procedures.
- Creates reservations based on established guidelines.
- Issues room keys and relays instructions to Bell Person.
- Dates, stamps, sorts and racks incoming mail and messages.
- Blocks and dispenses rooms for arriving guests.
- Maintains bank in accordance with established company and departmental policies and procedures.
- Is familiar with property, services, and events; answers questions and provides information as requested by guests.
- Completes special assignments for Supervisor Hotel Operations and above as requested.
- Other Duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
