Guest Services Agent - Manitoba Remote Camps

Dexterra•Winnipeg, MB

7d•CA$18•Onsite

About The Position

As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Snow Lake Manitoba. Rotation description is 3 weeks on and 1 week off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.

Requirements

Minimum one year of Guest Service Agent experience in a similar or hotel environment
Fluent in English with excellent written and verbal communication skills and comprehension
Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude
Ability to prioritize multiple demands, and maintain strict confidentiality
Excellent problem-solving skills
Strong customer service focus
Ability and desire to work independently with minimal supervision, and as a team player
Must be able to work in a very busy environment and maintain shared workspace
Computer literate with experience in Word and Excel

Nice To Haves

Extensive experience with Camp Manager software (or equivalent) preferred

Responsibilities

Greeting and welcome clients in a friendly and professional manner
Assign rooms and issue appropriate keys or access cards
Maintain accurate occupancy and client records
Book, confirm, and modify reservations as required
Transmit and receive messages, ensuring timely delivery
Distribute morning reports and information to clients and staff
Complete weekly billing and send charge sheets to clients
Orientate clients to camp rules, policies, and emergency procedures
Provide information on camp facilities, services, and schedules
Answer inquiries regarding hours, directions, and amenities
Log and secure all Lost & Found items
Enter and update data in Microsoft Excel spreadsheets
Use Microsoft Outlook for internal and external correspondence
Assist in preparing reports, reviewing safety documents, and verifying timesheets
Support special events, decorations, posters, and setup activities.
Assist with various administrative paperwork and filing.
Collect and log client feedback, identifying opportunities for improvement.
Ensure compliance with all health, safety, and quality standards.
Participate in maintaining the cleanliness and presentation of the facility.