Guest Services Agent - Giants Ridge

Guest Services • Biwabik, MN

10d • $16 • Onsite

About The Position

Guest Services Agents serve as ambassadors of Giants Ridge -often the first point of contact for our guests- and play a key role in crafting memorable, positive experiences from arrival onward. This position is responsible for providing professional, welcoming, and efficient services while assisting guests with ticketing, season pass sales, and other various product sales using point-of-sale systems, as well as offering general resort information. Guest Services Agents must be comfortable working in a fast-paced environment, accurately operating point-of-sale systems, handling cash responsibly, and delivering consistent, high-quality customer service that reflects company hospitality standards. Giants Ridge, managed by Guest Services, Inc., is looking for enthusiastic and customer-focused individuals to join our team as a Guest Services Agent. This role is often the first point of contact for our guests, making it one of the most important positions in creating a welcoming, memorable experience. As a Guest Services Agent, you’ll assist with ticket sales, season passes, and other resort products, while providing helpful information about resort activities. You’ll work in a fast-paced environment where strong communication, professionalism, and attention to detail are key. This position starts as seasonal but may develop into year-round employment as the seasons change and resort operations continue. Part-time and full-time positions available.

Requirements

• Strong commitment to guest services and creating a positive experience.
• Ability to learn and operation point-of-sale software.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Team-oriented with a professional, approachable demeanor.
• Ability to sit at a desk in front of a computer for long periods of time.
• Ready and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of coworkers and the ability to speak clearly so that you can be understood by coworkers in English.
• Constantly communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 pounds occasionally, up to 30 pounds infrequently.
• Occasionally stoop, kneel or crouch.
• Use of hands and arms to reach for, grasp and manipulate objects.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform duties.

Nice To Haves

• Previous customer service or cash handling experience preferred.
• Previous customer services or cash-handling experience preferred.
• A team-oriented and approachable personality

Responsibilities

• Greets and assists every guest in a courteous and professional manner; anticipates guest needs and responds appropriately.
• Provides accurate information about tickets, passes, products, services, resort offerings and activities.
• Enters, maintains, and protects guest information with accuracy and confidentiality, demonstrating ownership and accountability for data integrity.
• Supports efficient race-day and group sales operations by assisting with group check-ins, processing large-volume sales, and ensuring timely setup of group and race-day areas.
• Ensures all required waivers—such as liability or release forms—are properly presented, explained, signed, verified, and documented before guests engage in activities.
• Operates point-of-sale systems to process sales, refunds, redemptions, and adjustments with accuracy.
• Handles cash, credit cards, gift cards, and other payment methods responsible following company cash-handling procedures.
• Assists with the daily setup, organization, and presentation of ticketing and sales area to ensure a clean, professional, and guest-friendly environment.
• Maintains accurate pricing displays, signage, and information boards.
• Manages high volumes of guest interactions with patience, professionalism, and problem-solving skills.
• Addresses guest inquires or concerns, escalating to a manager when appropriate.
• Follows opening and closing procedures, including balancing sales and completing end-of-shift documentation.
• Stays informed about all resort operations, events, and local area attractions to provide knowledgeable assistance.
• Remains aware of safety issues and follow proper reporting procedures.
• Collaborates with team members from other departments to ensure smooth operations and a seamless guest experience.
• Maintains a neat workspace, log lost and found items, and handle telephone inquiries.
• Performs other duties as assigned.

Benefits

• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! – Additional perks and surprises that make Giants Ridge a great place to work!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees