Guest Services Agent- Full Time (Caesars Atlantic City)
About The Position
Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Requirements
- Superior customer service skills
- Upbeat and positive attitude
- Ability to create positive energy with gestures
- Sustained enthusiasm from one interaction to the next
- Ability to create an atmosphere of luck and celebrate guest wins
- Readiness to serve and be informed of daily information
- Ability to build relationships by greeting guests with a warm, friendly verbal greeting
- Ability to anticipate needs and provide fast, flawless service
- Ability to check for satisfaction and effectively resolve service breakdowns
- Ability to promote Caesars Rewards programs and card membership
- Ability to provide a warm farewell and thank guests for visiting
Responsibilities
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest’s wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
- Promotes Caesars Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
