Guest Services Agent - Full Time

HRI Hospitality•Dana Point, CA

2d•$17 - $26•Onsite

About The Position

The Guest Services Agent will be responsible for checking in and checking out hotel guests courteously and efficiently, processing all payments according to established hotel requirements, and providing information to any guest or visitor inquiry. This role is crucial for maintaining the smooth operation of the front desk and ensuring a positive guest experience. The hotel offers amenities such as ocean views, beachfront access, a restaurant & bar, fitness center, and more, located conveniently near Doheny State Beach and Dana Point Harbor.

Requirements

A minimum of (6) months in customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand.
Must have a flexible schedule and be available to work mornings, evenings, nights, weekends, holidays and overnight.
Must have exceptional customer service skills.

Responsibilities

Completes all daily front desk agent tasks.
Greet and assist guests in a friendly, professional manner during check-in, check-out, and throughout their stay.
Resolve guest issues, complaints, and requests with a sense of urgency and empathy.
Ensure that all front desk procedures (room assignments, payment processing, key distribution) are performed accurately.
Maintain knowledge of all hotel features, services, hours of operation, and room types.
Ensure all reservations that need to be made manually are in the system.
Meets Hilton Honors enrollment goals by signing up guests during check-in.
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times, Adhere to all cashiering procedures.
Meet with supervisor to review daily assignments and priorities.
Answer department telephone within three rings, using correct greeting and telephone etiquette.
Assist all departments and executives in obtaining appropriate information regarding groups, inventory and guest information.
Communicate effectively with other departments (e.g., housekeeping, engineering, F&B) to ensure guest needs are met utilizing tools like Quore, Outlook, Hotel Radios to communicate.
Follow up with guest requests/complaints.