Guest Services Agent - Taboo Muskoka
About The Position
Taboo Muskoka is seeking professional and customer-focused Guest Services Agents to join their team in Gravenhurst. Guest Services Agents are often the first employee guests meet and play a critical role in ensuring customers are happy and have an exceptional experience. This role is more than just checking guests in and out; it involves being a central hub for information, coordinating with team members and other departments, and ensuring guests receive what they need. This is a seasonal, part-time position available to start as soon as possible and continuing into October. Staff Housing is available.
Requirements
- Positive and dynamic personality
- Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email
- Able to communicate effectively and professional in English; verbal and written
- Self-motivated, well-organized and detail-orientated
- Committed to exceeding guest expectations at all times
- Ability to thrive and work in a team environment
- Ability to multitask and prioritize workload
- Ability to work under pressure
- Must be able to work flexible hours including early mornings, evenings, weekends and holidays
- Must be able to stand throughout an eight-hour shift
- Legally entitled to work in Canada
Nice To Haves
- Degree or Diploma in Hotel/Resort Management is an asset
- Experience in Guest Services is an asset
- Experience with OPERA Property Management System (PMS) is an asset
- Fluency in a second language will be considered an asset
Responsibilities
- Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience
- Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to the switchboard, and operating the Front Desk
- Promote and communicate resort and surrounding area information and activities
- Assist in resolving guest issues
- Answer guest inquiries promptly and in professional and courteous manner
- Work and communicate in a positive and cooperative manner with other Taboo Muskoka team members in the Guest Services Department and other resort departments
- Complete daily and monthly reporting requirements
- Prepare accurate daily pass-along information
- Contribute to achieving guest loyalty by exceeding expectations and providing warm, personal service with each interaction
- Maintain inventory of vacant rooms, reservations and room assignments
- Answer guest inquiries in a timely and accurate manner
- Knowledge of resort Health & Safety/Emergency procedures
- Other duties as assigned by the Guest Services Manager or Assistant Guest Services Manager
Benefits
- Bonus upon completion of your contract
- $500 for referring fellow team members and earn $ for bringing in business
- Complimentary One-Night Stay (Be Our Guest) - Enjoy a complimentary one-night stay, including breakfast for two, during non-peak periods and subject to availability
- Complimentary use of resort amenities, including trails, bikes, beach, pools, and tennis
- Staff housing available (located in the town of Gravenhurst – a short 7 km or 5 minutes from the resort)
- Shuttle service to and from staff housing and the resort available
- Potential for career advancement
- Staff (and friends and family) discounts on meals, rooms, and merchandise
- Staff appreciation events and activities
- Employee recognition programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
