Guest Services Agent

Germain Hôtels • Ottawa, ON

25d • $22

About The Position

We're looking for that person who uses his or her curiosity and attentiveness to
every encounter every day.  This person acts as an ambassador with our guests
when they arrive at one of our establishments. The Guest Service Agent informs,
greets, and helps generate personalized attention to ensure our guests have a
memorable stay.

Requirements

• Excellent oral and written communication skills
• Natural customer service orientation with a positive attitude
• Ability to handle difficult situations with professionalism and calm
• Strong listening skills to understand guest needs and preferences
• Good computer skills and experience with OPERA PMS, an asset

Nice To Haves

• Diploma in Hospitality, an asset
• Good computer skills and experience with OPERA PMS, an asset

Responsibilities

• Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
• Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
• Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
• Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
• Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

Benefits

• Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax? Get access to a state-of-the-art gym right in your workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed