Guest Services Agent

Pineapple Hospitality•Boston, MA

4d•Onsite

About The Position

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. We�re about the friendliest company you�ll ever come across�and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you�ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

Requirements

High School Diploma or equivalent.
Three to six months related experience preferred.
Working knowledge of Google GSuite and ChromeOS.
Ability to effectively interact with all hotel guests and team members in a polite and positive manner.
Ability to quickly assess situations and create effective resolutions to problems.
Possess a passion to provide excellent customer service.

Responsibilities

Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
Assist arriving and departing guests with their luggage to and from guest rooms.
Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.