Guest Services Agent

Kohler Co.•Green Bay, WI

5d•$12 - $18•Onsite

About The Position

The Guest Services Agent is responsible for providing a high level of service to guests from arrival to departure. This includes opening the door and greeting guests with a "sense of arrival," escorting them to their rooms with luggage, explaining room features and safety procedures, and assisting with luggage and vehicles. The role also involves delivering messages, newspapers, and amenities, maintaining the cleanliness and organization of work areas and common spaces, and providing information about hotel facilities and local attractions. Additionally, the Guest Services Agent assists with transportation needs and valet parking.

Requirements

Must be at least 18 years of age
Possess a valid driver’s license
Strong verbal and written communication skills
Physical requirements include: walking, standing for extended periods, bending, reaching and frequently lifting up to 50 pounds.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Some previous experience in guest services preferred.

Responsibilities

Open the door and greet guest with “sense of arrival” by using proper greeting and last name.
Escort guests to their rooms with luggage.
Explain the proper procedure of the door lock system and emergency exits.
In the guest’s room, hang any garments in the closet and explain the room amenities and place any luggage on a luggage rack.
Valet guest’s vehicle if requested or give directions to parking areas for self-park.
Remove luggage from guest’s room and bring it to the lobby, (store in storage closet, luggage room if necessary).
Retrieve vehicle as requested.
Deliver messages from Front Desk or Concierge to guests.
Deliver newspapers to guestrooms.
Deliver amenities or a package to guest’s room.
Any other miscellaneous deliveries required by guest or hotel staff.
Ensure bell stand coverage at all times.
Maintain a clean work area, including all common rooms and storage closets. Furniture should be arranged properly and debris should be picked up.
Maintain a clean entryway to the property by sweeping, shoveling, salting, and ensure proper lighting is in good working condition.
Maintain a working knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.
Provide guests with information and brochures on the Kohler Resort facilities and history.
Timely response to special requests; inform hotel departments as appropriate.
Inform supervisor of any guest problems or unusual circumstances.
Assist with transportation when necessary.
Valet park vehicles.
Park Avis Rental cars in the designated area, for applicable properties.