Delta Hotels Dartmouth by Marriott - Guest Services Agent / Night Audit

The Armour Group Limited•Dartmouth, NS

7d•Onsite

About The Position

The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Guest Service Agent & Night Audit.

Requirements

Minimum of 2 years’ experience in a front-line customer service environment
Has previous guest experience / front Desk experience is a strong asset
Has a positive attitude with a passion for delivering the highest level of customer service
Ability to process all guest check-ins and check-outs
Answer and accurately record guest calls, requests, and questions

Responsibilities

Welcome and acknowledge guests according to company and brand standards
Anticipate and address guests' service needs
Maintain a high level of professionalism and morale in the front office
Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities
Communicate guests’ needs to all appropriate departments
Coordinate with other departments to ensure smooth service delivery to guests
Run and check daily reports, contingency lists, and credit card authorization reports
Answer, record, and process all guest calls, requests, questions, or concerns
Follow up to ensure each has been met to guests' satisfaction
Follow company policies and procedures
Maintain confidentiality of proprietary information
Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules
Handling cash and credit card transactions
Creating accurate reservations
Ensuring the smooth and efficient operation of the Front Desk
Clear and concise pass-on communication with colleagues and leaders in the department
Balancing front office and food & beverage daily postings and preparing necessary audit paperwork
Completing all “End of Day” activities
Preparing and distributing daily reports for various departments
Ensuring guest safety and security
Such other similar or related duties may be required from time to time