Night Audit (Part Time)

Peregrine Hospitality•Avila Beach, CA

22h•Onsite

About The Position

As Guest Services Agent/Night Audit, you uphold a positive, productive demeanor to support the hotels front and back office including customer service, record keeping, telephone operations, reservations, and other related activities. You are enthusiastic about an efficient execution of accounting tasks related to the front office, audit, and reservations departments. This position requires some daytime and overnight availability.

Requirements

High School diploma/GED required.
Hospitality experience preferred.

Responsibilities

Greet and welcome guests upon arrival.
Register guests into the computer, verifying reservation, address, and credit information.
Accept payment for guests’ accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Control entrance of safety deposit boxes.
Post miscellaneous charges as requested.
Assist concierge in handling mail and facsimiles and providing guests with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest knows location of room and/or has a bell person accompany him/her.
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
Field guest complaints.
Resolve and negotiate solutions for guest satisfaction.
Complete night audit checklist thoroughly and with accuracy, including but not limited to: running reports, post E&P adjustments, sort receipts, review and adjust Marriott redemption rates, run night audit, and email reports to management and the rest of the team, etc…
Organize audit packet completely and store it in the appropriate place.
Communicate with guests via GXP chats with guest name and member level, and use professional, clear messages, always asking if there is anything else they need.
Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
Follow safety and security procedures.
Adhere to attendance and reliability standards.
Additional guest services duties as assigned by management.
Follow all additional duties as assigned by management.