Guest Service Supervisor
About The Position
The Guest Service Supervisor will lead and support Front Desk Attendants to ensure the front of house runs smoothly, maintaining a lively, friendly, and organized atmosphere. This role involves overseeing daily operations in amusement areas, ensuring the facility is clean and well-presented, and training, coaching, and motivating the team to deliver top-tier service. The supervisor will also partner with the General Manager on promotions and events, communicate effectively with guests and team members, manage inventory and supplies, and lead by example through the Spare Time Service Standards. Responsibilities include responding to guest needs and incidents, completing shift reports, and handling cash or vouchers accurately.
Requirements
- High school diploma or equivalent
- 2+ years of guest service experience
- At least 1 year in a supervisory or leadership role
- Strong communication and organizational skills
- Comfort using Microsoft Office tools
- A positive attitude
- Ability to remain calm under pressure
- Ability to inspire those around you
Nice To Haves
- Some college education
Responsibilities
- Lead and support Front Desk Attendants to keep the front of house running smoothly and the atmosphere lively, friendly, and organized.
- Ensure the facility is clean, well-presented, and ready to “wow” guests.
- Oversee daily operations in amusement areas and assist with scheduling team members to meet business needs.
- Train, coach, and motivate Front Desk Attendants and Porters to deliver top-tier service.
- Partner with the General Manager on promotions, leagues, and special events.
- Communicate effectively with guests, team members, and leadership — in person, over the phone, and via POS and PA systems.
- Keep tabs on inventory, supplies, and equipment, addressing any issues promptly.
- Lead by example through Spare Time Service Standards (Code S.E.R.V.E.) — ensuring every guest feels welcome, valued, and excited to return.
- Respond quickly to guest needs, safety issues, or incidents with professionalism and care.
- Complete shift reports, handle cash or vouchers accurately, and help keep operations running seamlessly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
