Guest Service Supervisor, Part-Time

Parable Hospitality•Redondo Beach, CA

22h•Onsite

About The Position

The Redondo Beach Hotel, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Requirements

Proficient at all Guest Service systems and processes
Ability to supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
Ability to oversee and ensure accountability in all aspects of Guest Service Team’s performance
Ability to monitor and adjust room availability status
Ability to check travel agent commissions, franchise frequent stay program activity and central reservations
Ability to monitor and complete filing of registration cards, reservations, correspondence and no-shows
Ability to check Maid’s list and ensure room availability status is accurate
Ability to check and audit banks.
Ability to check dry cleaning status
Ability to submit daily report to Guest Services Manager or General Manager (written or verbal).
Ability to maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
Ability to contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
Ability to provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
Ability to perform other duties as assigned, requested or deemed necessary by Management

Responsibilities

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel
Communicate effectively with guests and fellow team members.
Be proficient at all Guest Service systems and processes
Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
Oversee and ensure accountability in all aspects of Guest Service Team’s performance
Responsible for all front office activity during scheduled shifts
Monitor and adjust room availability status
Check travel agent commissions, franchise frequent stay program activity and central reservations
Monitor and complete filing of registration cards, reservations, correspondence and no-shows
Check Maid’s list and ensure room availability status is accurate
Check and audit banks.
Check dry cleaning status
Submit daily report to Guest Services Manager or General Manager (written or verbal).
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
Perform other duties as assigned, requested or deemed necessary by Management