Guest Service Supervisor

Bowl New England d/b/a Spare Time Entertainment • Northampton, MA

1d • Onsite

About The Position

This role is for someone who likes staying busy, leading from the front, and being part of something fun. The Guest Service Supervisor will lead and support the front desk team during busy shifts, set the vibe for great service and positive energy, and keep the front-of-house organized and guest-ready. This position oversees lanes, arcade, and attractions throughout the day, trains and coaches team members, and handles guest concerns confidently. Responsibilities also include helping with scheduling and event coverage, running POS transactions accurately, opening and closing the building, and keeping safety top of mind while responding to issues quickly. It’s never boring, you’re part of the action, not stuck behind a desk, you get real leadership experience, and you’re leading a team in a place people come to celebrate.

Requirements

• High school diploma or equivalent
• 2+ years of guest service experience
• 1–2 years of leadership or supervisory experience required
• Strong communicator who isn’t afraid to take charge
• Comfortable giving direction and holding people accountable
• Available nights, weekends, and holidays
• Someone who can stay calm when it gets busy

Nice To Haves

• Hospitality or food and beverage experience is a big plus

Responsibilities

• Lead and support the front desk team during busy shifts
• Set the vibe for great service and positive energy
• Keep the front-of-house organized and guest-ready
• Oversee lanes, arcade, and attractions throughout the day
• Train and coach team members
• Step in and handle guest concerns confidently
• Help with scheduling and event coverage
• Run POS transactions accurately
• Open and close the building
• Keep safety top of mind and respond to issues quickly

Benefits

• It’s never boring
• You’re part of the action, not stuck behind a desk
• You get real leadership experience
• You’re leading a team in a place people come to celebrate

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees