Guest Service Specialist - Summer Seasonal

Nantucket Island Management LLC.•Aspen, CO

84d•Onsite

About The Position

Join our White Elephant Aspen Team, part of White Elephant Resorts, a collection of award-winning boutique hotels and luxury resorts in Nantucket, Palm Beach, and Aspen. White Elephant Aspen is seeking Summer Seasonal Guest Experience Specialists to join our Guest Services team. This dynamic, hands-on role is perfect for individuals who take pride in providing anticipatory service, creating memorable first impressions, and helping guests feel at home from the moment they arrive. As a Guest Experience Specialist, you'll be the face of White Elephant Aspen — welcoming guests, handling luggage, escorting them to their rooms, and providing smooth, safe transportation in our fleet of hotel vehicles. You’ll support seamless arrivals and departures, offer knowledgeable local recommendations, and help guests get the most out of their Aspen experience — whether it’s a powder day on the slopes or a bike ride through scenic trails.

Requirements

Valid driver’s license with clean driving record (3+ years)
A genuine passion for service and a positive, can-do attitude
Ability to work in high-altitude, snowy conditions
Strong communication skills and comfort working in a fast-paced, luxury environment

Nice To Haves

Prior hospitality or guest service experience preferred
Knowledge of Aspen and surrounding areas preferred
Familiarity with ski/bike equipment preferred

Responsibilities

Greet and escort guests to rooms, providing an overview of hotel services and amenities
Provide safe and courteous transportation throughout Aspen, including to/from the airport
Assist with luggage handling, guest deliveries, and amenity preparation
Operate seasonal services like ski and bike valet
Maintain cleanliness, safety, and readiness of hotel vehicles and public areas
Collaborate with Concierge, Front Desk, and Bell teams to ensure a seamless guest journey