Guest Service Agent - Seasonal

Pyramid Global Hospitality

4d•Onsite

About The Position

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today. What you will have an opportunity to do: Guest Service Agent Dellshire Resort Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Guest Service Agent is the welcoming face and trusted guide of Dellshire Resort, responsible for delivering exceptional arrival, stay, and departure experiences for every guest. This role combines front desk operations with concierge-level service, ensuring seamless check-in/out processes while also providing personalized recommendations, coordinating experiences, and anticipating guest needs. As both host and storyteller, the Guest Service Agent plays a vital role in creating memorable, elevated experiences—balancing operational efficiency with thoughtful, individualized service that reflects Dellshire Resort’s commitment to luxury, imagination, and hospitality excellence.

Requirements

High school diploma or equivalent required; degree in Hospitality or related field preferred.
1–2 years of front desk, concierge, or guest service experience in a hotel or resort environment preferred.
Strong knowledge of hospitality operations and guest service best practices.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in property management systems (Opera or similar) and Microsoft Office Suite.
Ability to multitask and remain composed in a fast-paced, guest-facing environment.
Professional appearance and demeanor with a passion for creating memorable guest experiences.
Flexible availability including evenings, weekends, and holidays.

Responsibilities

Greeting guests with warmth, professionalism, and genuine hospitality, creating a strong first impression.
Efficiently perform check-in and check-out procedures, ensuring accuracy and attention to detail.
Manage reservations, modifications, cancellations, and room assignments using the property management system.
Process payments, verify billing accuracy, and handle cash and credit transactions securely.
Provide personalized recommendations for dining, entertainment, attractions, and resort experiences.
Coordinate reservations for restaurants, spa services, transportation, and activities.
Anticipate guest needs and deliver thoughtful, proactive service throughout the guest journey.
Assist with VIP arrivals, special occasions, and customized guest experiences.
Respond promptly to guest inquiries, concerns, and requests, ensuring full resolution and satisfaction.
Maintain detailed guest records, notes, and preferences to support personalized service.
Uphold confidentiality and always protect guest information.
Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless service delivery.
Maintain strong relationships with local vendors, partners, and attractions to enhance guest offers.
Communicate effectively across departments regarding guest needs, room status, and service recovery.
Maintain a clean, organized, and professional front desk and lobby presence.
Stay informed on resort amenities, promotions, events, and local happenings.
Support pre-opening initiatives, training, and special projects as assigned.