Guest Services Associate Lead (MID SHIFT), Ventura, CA

National Health Foundation•Ventura, CA

8h•Onsite

About The Position

The Guest Service Shift Lead is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect. This role involves ensuring the safety and security of the recuperative care facility, conducting inspections, performing guest intake, developing rapport with guests, and assisting with various operational duties. The position requires flexibility, strong communication skills, and a commitment to following organizational policies and procedures.

Requirements

High School Diploma or equivalent required.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Must be able to work a schedule with five (5) eight (8) hour shifts.
Valid CA driver’s license.
Current CPR and First Aid certification.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
Working knowledge of Microsoft Office Suite.

Nice To Haves

Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).

Responsibilities

Ensure safety and security of recuperative care facility.
Conduct daily facility and equipment inspections.
Conduct constant room checks throughout the day.
Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
Develop rapport with guests and garner guest feedback.
Create, lead, and/or implement engagement activities with our guests, when applicable.
Build rapport and trust with our guests through constant engagement and checking in.
Attend to our guests’ requests.
Assist nursing, social services and external partners with guest appointments on-site or check ins.
Assist management in accurately maintaining bed availability and documentation.
Assist Lead staff or Program Management with supplies inventory check/ log.
Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
Respond to and provide positive intervention encounters for guest concerns.
Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
Must model and project a positive professional image and adhere to the organization dress code.
Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
Always follow NHF policies and procedures.