Guest Service Represented - Courtyard by Marriott, Holland

Suburban Inns•Holland, MI

2d•$15 - $17•Onsite

About The Position

The Courtyard by Marriott in Holland is seeking a part-time Guest Service Representative to join their team. This is a fast-paced, high-energy workplace with opportunities for advancement in the hospitality industry. The role involves providing excellent guest service and sales techniques according to company values and brand standards, ensuring guest satisfaction.

Requirements

Minimum knowledge: Ability to interpret/extract information and/or perform arithmetic functions.
Typing, basic computer knowledge, record keeping, or word processing skills.
Good communication skills.
Minimum formal education of a high school diploma or equivalent related experience.
CPR Training (may be completed upon hire).
Weekend availability is required.
Must have weekend availability.

Nice To Haves

Strong sales techniques.

Responsibilities

Greet all guests in a friendly, positive manner, making them feel welcome and valued.
Sell the property according to the Suburban Inns sales standard.
Gather appropriate guest data, including address information, credit cards, and signatures.
Follow shift checklists to ensure smooth and efficient hotel operations.
Record special needs, requests, and occurrences in Quore, and communicate unordinary events to the next shift.
Complete required emergency training and stay knowledgeable of all emergency procedures.
Maintain a neat and clean workspace at the front desk and adjacent areas.
Perform property walk-arounds, address issues, pick up trash, and report safety and security concerns.
Settle and reconcile guest accounts and paperwork.
Balance cash drawer and make appropriate cash drops.
Supply guests with information regarding hotel policies, services, and amenities.
Respond to guest requests for assistance and information on the surrounding areas.
Handle guest concerns and problem-solve in a tactful, professional manner.
Maintain open lines of communication between all hotel departments.
Follow all Suburban Inns Processes.
Exhibit regular and recurrent attendance records.
Perform other duties as requested by management.

Benefits

Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement and professional growth opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)