Hotel Guest Service Representative

BMI Hospitality Management•Olympia, WA

2h•Onsite

About The Position

The Towneplace Suites by Marriott Olympia is looking to hire a Guest Service Representative. This is a part-time, weekends-only position. The role involves greeting guests, managing check-ins, handling inquiries and reservations, processing financial transactions, maintaining customer relations, and ensuring safety procedures are followed.

Requirements

Ability to type 40+ wpm
Able to learn new web applications
Able to stand for extended periods of time
Able to lift up to 20 lbs.
Must be able to work weekends and holidays

Nice To Haves

Strong Computer skills, including Microsoft Office
Previous customer service experience preferred
Strong work ethic

Responsibilities

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction.
Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and helps guests with directions and area activities.
Controls and records financial transactions at the front desk.
Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Performs other duties as assigned, requested, or deemed necessary by management.
Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations.
Aids other associates and departments to contribute to the best overall performance of the department and the hotel.
Ensures safety by following the safety and sanitation procedures and reporting suspicious activity to management.