Hotel Guest Service Representative
BMI Hospitality Management•Olympia, WA
•Onsite
About The Position
The Hilton Garden Inn Olympia is looking to hire a Guest Service Representative. This role involves greeting guests, completing check-in procedures, answering inquiries, managing reservations, controlling financial transactions, and maintaining positive customer relations. The position requires a friendly and courteous demeanor, adherence to safety procedures, and contribution to overall hotel operations.
Requirements
- Strong Computer skills, including Microsoft Office
- Ability to type 40+wpm
- Able to learn new web applications
- Previous customer service experience preferred
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays
Responsibilities
- Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
- Controls and records financial transactions at the front desk
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Benefits
- Medical
- dental
- vision offered after qualification period
- Competitive performance bonuses
- 401k with match offered after qualification period
- Employee discounts at Hilton Hotels worldwide
- Washington State Paid Sick Leave
- Vacation time accrued based on hours worked
- Free parking
- Overtime paid for holidays worked
- 10 holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
