Guest Service Representative

Coborn's, Inc.•Princeton, MN

About The Position

A Guest Service Representative provides remarkable service at the Guest Service Counter by offering specialty products and services not typically available at traditional grocery retailers, such as money orders, Western Union, dry cleaning, and postage. The role upholds Coborn's service standards by supporting the front end and the rest of the store through cashier interventions, transaction reversals and corrections, returns, coupon refunds, exchanges, and other unique transactions. The position may also involve cashiering, bagging, operating service equipment, helping guests with merchandise and pricing issues, conducting cashier accuracy audits, identifying operational or service problems, and providing backup across assigned store functions. The representative also provides backup to the Guest Service Manager and Senior Guest Service Manager when either is absent.

Responsibilities

Maintain a “Say Yes to the Guest” attitude and provide remarkable guest service.
Perform front-end functions, including cashiering, bagging, and operating money order, electronic payment, postal, copying, lottery, and other equipment; perform bookkeeping as needed.
Assist guests with returned merchandise, overrings, and overcharges.
Conduct cashier accuracy audits and provide low-level troubleshooting or inform store management about issues involving pricing, equipment, service levels and standards, or personnel.
Provide backup in bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts at company-owned locations.
DailyPay access to pay before payday.
Paid time off (PTO/Vacation).
Paid floating holidays and time-and-a-half pay for hours worked on a company-recognized holiday.
Sunday premium pay of an additional $1 per hour for hours worked on Sundays, subject to exclusions.
Paid military leave.
Employee recognition programs with monetary rewards.
Employee health and wellness programs, challenges, and resources.
Employee Assistance Program with unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year.
Access to a national discount marketplace.
Career growth and development tools, resources, and opportunities.
401(k) plan with a company match of up to 20% of the first 5% contributed.
Participation in the Employee Stock Ownership Program (ESOP).
Education benefits, including tuition discounts and scholarship programs.
Voluntary benefits, including vision, accident, and critical illness insurance.
For eligible full-time employees: medical and dental insurance, HSA, FSA, tuition reimbursement, adoption reimbursement, paid family caregiver leave, term life insurance, accidental death and dismemberment insurance, and short- and long-term disability insurance.