Guest Service Representative
Buffalo Lodging•Williamsville, NY
•Onsite
About The Position
The Guest Service Representative is the face of the hotel, and provides superior service to all guests. This role is at the Hampton Inn Buffalo/Williamsville, located in the historic village of Williamsville. Buffalo Lodging Associates, an award-winning hotel management company, owns and manages 50 hotel properties, and this is one of them. The hotel boasts 80 beautifully appointed guest rooms and serves daily complimentary breakfast to all guests. This is described as a great place to stay and a great place to work.
Requirements
- Ability to handle cash, credit card information, and goods.
- Proficiency in using a Property Management System.
- Excellent customer service skills.
- Ability to identify guest needs and provide relevant information.
- Ability to respond to guest requests in a timely manner.
- Ability to take and manage reservations.
- Weekend Availability needed.
Responsibilities
- Greeting guests
- Complete the check-in/ check-out procedure through the Property Management System while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
- Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.
- Updates and cancels reservations in the system as requested by the guest.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
