Guest Service Representative

Marriott•Seattle, WA

7d•$27 - $30•Onsite

About The Position

This role involves organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. The representative will secure payment, verify and adjust billing, activate and file room keys, and process all guest requests and relay messages. They will also print contingency lists for emergency preparedness, identify and explain room features, supply guests with directions and information about property amenities, services, hours of operation, and local areas of interest. Responsibilities include following up on outstanding requests or problems from the previous day, running and reviewing daily reports/logs, completing designated cashier and closing reports, accepting and delivering wake-up call requests, counting and securing the bank at the beginning and end of shifts, processing various payment types and adjustments, and notifying Loss Prevention/Security of any guest reports of theft. The role also requires adherence to company policies, reporting accidents and unsafe conditions, maintaining a clean and professional appearance, protecting company assets, welcoming and acknowledging guests according to company standards, anticipating and addressing guest needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Communication involves speaking clearly and professionally and answering telephones with appropriate etiquette. The position requires developing and maintaining positive working relationships, supporting team goals, and complying with quality assurance standards. Physical requirements include standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by supervisors.

Requirements

Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Maintain confidentiality of proprietary information.
Protect company assets.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.

Nice To Haves

Passionate
Active and take pride in how you maintain your well-being
Optimistic
Adventurous

Responsibilities

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secure payment, verify and adjust billing.
Activate and file room keys.
Process all guest requests and relay messages.
Print contingency lists to have a record of all guests in case of emergency.
Identify and explain room features to guests.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Follow up on any outstanding requests or problems from the previous day and ensure they are resolved.
Run and review daily reports/logs.
Complete designated cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver to the appropriate department.
Count bank at beginning and end of shift; secure bank.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.