Guest Service Representative- Vadnais Heights

Golder Hospitality•Saint Paul, MN

About The Position

Comfort Inn & Suites St. Paul Northeast is seeking a friendly, dependable, and motivated Guest Service Representative to provide professional customer service throughout guests’ stays. The role involves handling front-desk transactions and requests, responding to questions and concerns, coordinating with hotel departments, and helping maintain a welcoming and secure hotel environment. Candidates may be beginning a hospitality career or seeking another opportunity in the industry. The company describes a supportive team environment, ongoing training, and opportunities for career growth and advancement. Benefits are subject to eligibility and company policies.

Requirements

Previous experience in customer service or hospitality is preferred.
Excellent communication and interpersonal skills.
Friendly, professional, and customer-focused attitude.
Dependable, punctual, and detail-oriented.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional in a fast-paced environment.
Ability to multitask, prioritize responsibilities, and work independently.
Proficiency with computer systems and reservation software, or willingness to learn.
Ability to handle cash and credit card transactions accurately.
Flexibility to work various shifts, including evenings, overnight shifts, weekends, and holidays as needed.
Employees may be required to work varying schedules based on hotel occupancy and operational needs, including evenings, overnight shifts, weekends, and holidays.

Nice To Haves

Previous experience in customer service or hospitality.

Responsibilities

Welcome guests with friendly, professional service from check-in through check-out.
Process guest check-ins and check-outs accurately and efficiently.
Assist guests with reservations, room changes, special requests, and general inquiries.
Answer incoming telephone calls and provide accurate information about hotel services, amenities, and availability.
Process payments, verify guest identification, and maintain accurate guest records.
Handle guest concerns and complaints professionally and work toward a positive resolution.
Communicate with housekeeping and maintenance about guest requests and room status.
Maintain a clean, organized, and welcoming front desk and lobby area.
Monitor hotel activity and follow established safety and security procedures.
Assist with additional duties as assigned by hotel management.