Call Center Hiring Event "In-Person" Wednesday July 29, 2026 from 10am-2pm

Living Spaces Furniture•La Mirada, CA

8d•$18 - $23•Onsite

About The Position

The Guest Service Representative will be responsible for fielding inbound service calls and resolving guest issues over the phone. This role involves answering inbound guest calls in a high-volume call center, addressing guest questions and needs using a combination of soft skills, discovery/needs identification, problem-solving, available tools, and knowledge of company products and policies. The representative will capture accurate notes to summarize interactions on guest accounts and ensure timely follow-up for anything requiring additional research, which may include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update. The role requires consistently meeting or exceeding key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour, and participating in ongoing trainings. Limited travel may be involved.

Requirements

High school diploma or general education degree (GED)
One to two years of related experience in customer service
Proficient knowledge of Microsoft Word, Excel, and Outlook

Nice To Haves

Experience with AX, Genesys Cloud, and MS Dynamics is a plus
Equivalent combination of education and experience will be considered

Responsibilities

Answer inbound guest calls in a high-volume call center
Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
Capture accurate notes to summarize interactions on guest accounts
Ensure timely follow-up for anything that requires additional research
May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
Consistently meet/exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour
Participate in ongoing trainings

Benefits

Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.