Guest Service Representative
Surge Staffing•Chattanooga, TN
•Onsite
About The Position
We are seeking a Guest Services Representative to join our hospitality team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering outstanding guest experiences. You will be responsible for supporting front desk operations, assisting guests with professionalism and care, and serving as a key point of contact when leadership is unavailable.
Requirements
- Strong communication and customer service skills
- Ability to work in a fast-paced, guest-focused environment
- Dependable, detail-oriented, and able to make sound decisions
- Professional demeanor with a strong guest-first mindset
- Basic computer proficiency required
Responsibilities
- Manage guest check-in and check-out processes accurately and courteously
- Handle reservations and ensure proper system updates
- Serve as the primary contact for guest questions, concerns, and service needs
- Support front office operations, including safety and compliance standards
- Maintain a clean, safe, and welcoming property environment
- Assist with daily reporting and operational communication
- Collaborate with leadership to ensure smooth hotel operations
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
