Guest Service Representative
O'Reilly Hospitality Management LLC•Louisville, KY
•Onsite
About The Position
O’Reilly Hospitality Management, LLC ("OHM") is a forward-thinking and growing company that manages the Cambria Hotel Louisville Downtown - Whiskey Row. OHM is committed to empowering Team Members and offers opportunities to engage passions through sustainability efforts, health & wellness, community involvement, and philanthropic outreach efforts. They are seeking supportive, collaborative, and detailed-oriented individuals to join their team as a Guest Service Representative.
Requirements
- Strong leadership, communication, and organizational skills.
- Ability to multitask, prioritize, and solve problems.
- Proficiency with PMS and Microsoft Office.
Nice To Haves
- High School diploma or GED preferred.
- Hospitality customer service experience preferred.
Responsibilities
- Warmly greet guests and assist with registration and room assignments.
- Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
- Manage room availability, guest accounts, and billing.
- Post charges, process payments, and make change.
- Make reservations and handle guest requests, including safekeeping of valuables.
- Communicate effectively with other departments.
- Follow hotel credit policies and ensure accurate cash handling.
- Support team members and take on additional responsibilities as needed.
Benefits
- 401(k) & Roth 401(k) with company match
- Health, Dental, Vision & Life Insurance
- Paid Time Off, including Paid Parental Leave
- Growth Potential and Career Advancement
- Hotel/Restaurant Travel Perks & Discounts!
- Earned wage access through DailyPay on day one!
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
