Guest Service Representative 3p-11p

My Place Hotels•Huntersville, NC

About The Position

My Place Hotel in Huntersville, North Carolina, is hiring a dependable, friendly, and hardworking Guest Service Representative for the second shift. The role supports front desk operations and helps maintain a clean, welcoming, safe, and comfortable environment for guests. The position is scheduled for 3–4 shifts per week, from 3:00 PM to 11:00 PM, for approximately 24–32 hours weekly. Previous hotel or customer service experience is preferred but not required.

Requirements

Friendly, professional, customer-service-oriented attitude.
Dependable attendance and punctuality.
Ability to multitask and stay organized during busy periods.
Basic computer skills and willingness to learn hotel reservation systems.
Strong communication and problem-solving skills.
Comfort working independently and taking initiative.
Willingness to assist with laundry, cleaning, and other operational tasks as needed.

Nice To Haves

Previous hotel or customer service experience is preferred but not required.

Responsibilities

Greet guests professionally and provide a welcoming check-in and check-out experience.
Manage reservations, room assignments, payments, and guest requests.
Answer phone calls, respond to inquiries, and provide information about hotel amenities and local attractions.
Accurately process guest payments, including room charges, taxes, pet fees, and My Store purchases.
Handle guest complaints professionally and work toward timely resolutions.
Promote My Place loyalty benefits and provide excellent guest service.
Keep the lobby, front desk, coffee station, and common areas clean and organized throughout the shift.
Assist with laundry, including washing, drying, folding, and organizing linens and towels as needed.
Restock guest supplies, coffee station items, and My Store merchandise.
Deliver towels, toiletries, and other requested items to guest rooms.
Conduct property walkthroughs to check cleanliness, safety, and security.
Assist with light housekeeping or room cleaning when necessary.
Promptly report maintenance concerns, suspicious activity, or guest-related issues to management.
Handle cash transactions, credit card payments, and payment authorizations accurately.
Complete daily shift reports, logs, and required paperwork.
Maintain accurate guest records and communicate important updates to the next shift.
Follow company procedures regarding guest privacy, security, and cash handling.