Part Time Guest Service Representative

Nothing Bundt CakesTulsa, OK
Onsite

About The Position

The Tulsa Nothing Bundt Cakes location is seeking a Part Time Guest Service Representative, referred to as a Joy Creator. The Joy Creator creates a warm, welcoming environment for guests, engaging them to bring joy and create a memorable experience. This role is essential for leaving a positive, lasting impression. This is a part-time position at the Tulsa location.

Requirements

  • Applicant must be 16 years of age or older.
  • Must obtain a food handler's permit once hired.
  • Must be available to work 10-20 hours a week.
  • Must be available to work a minimum of 2 Saturday shifts a month between 9:30AM and 6:00PM.
  • Must be available to work a minimum of 2 Sunday shifts a month between 10:30AM and 4:00PM.
  • Must be able to work additional hours during the holiday season as needed: Thanksgiving, Christmas, Valentine’s Day, Easter, Mother’s Day, etc.
  • Has strong interpersonal skills; is friendly, helpful, positive, patient, and can communicate well with others.
  • Enjoys interacting with people to provide superior customer service.
  • Can perform multiple tasks simultaneously while still being able to pay attention to detail.
  • Is organized, detail-oriented and self-motivated.
  • Has the ability to understand and carry out oral and written instructions.
  • Understands basic math when needed and can provide monetary change using U.S. currency.
  • Has the ability to operate a point-of-sale system.
  • Has the ability to assist customers over the phone.
  • Has the ability to stand for extended periods of time and work in a very fast-paced environment.
  • Has the ability to lift moderate to heavy items (up to 30lbs) if needed.

Nice To Haves

  • No experience necessary. We will train on site.
  • Previous experience in a retail, bakery or restaurant setting is a plus.

Responsibilities

  • Promptly greet walk-in and over-the-phone guests with genuine, helpful enthusiasm to determine their needs.
  • Maintain a strong product knowledge to assist guests: sizing, flavors, pricing, special promotions, etc.
  • Process guest orders efficiently and accurately, utilizing our point-of-sale system.
  • Uphold a clean, organized bakery presentation, which may include routine sweeping, mopping, dusting, and cleaning.
  • Restock retail merchandise and the cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparation of cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures.
  • Maintain consistent work attendance and punctuality record.

Benefits

  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • Flexible hours and scheduling.
  • Opportunity for cross-training in other positions within the bakery.
  • Commission available.
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