Guest Service Representative 7am-3p 3p-11p

My Place Hotels•Marion, OH

1d•Onsite

About The Position

My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands-on operational support. It is well-suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment. As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check-ins and check-outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution-focused manner. Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice. The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake-up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager. Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff. Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.

Requirements

Basic computer proficiency.
Strong communication and customer service skills.
Ability to multitask while remaining organized and professional.
Reliable attendance.
Attention to detail.
Comfort handling cash and records.

Responsibilities

Complete check-ins and check-outs.
Manage reservations.
Ensure all guest charges are recorded accurately.
Serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions.
Respond to guest questions or concerns in a courteous and solution-focused manner.
Assist with laundry.
Clean and sanitize common areas.
Stock supplies.
Maintain the coffee bar.
Ensure entrances and sidewalks remain clear of snow and ice.
Handle phone communication, including answering and transferring calls, recording messages, and coordinating guest wake-up requests.
Process credit card authorizations.
Handle cash transactions.
Maintain logs.
Complete shift paperwork.
Assist with night audit documentation when scheduled.
Communicate any guest service, maintenance, or operational concerns promptly to the General Manager.
Follow all safety and security procedures.
Complete routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment.
Deliver guest items such as towels, cribs, or toiletries.
Issue and track keys and key cards for housekeeping and maintenance.
Assist with guest room cleaning during periods of high occupancy or limited staffing.