Guest Service Representative - Comfort Suites Downtown Orlando
About The Position
Onix Hospitality is seeking a Guest Services Representative for Comfort Suites Downtown Orlando. The representative serves as the hotel’s contact with guests throughout their stays, handling reservations, registration, room assignments, payments, guest requests, and account charges. The role coordinates with housekeeping and maintenance, promotes rooms and hotel services, and helps maintain lobby and breakfast areas during slower periods. The representative is expected to know hotel operations and services, respond promptly to unusual occurrences, and represent the property and Onix Hospitality professionally and courteously.
Requirements
- High school graduate or equivalent.
- At least 1 year of previous front desk experience.
- Hotel computer experience.
- Ability to type 30–35 words per minute.
- Excellent verbal and written communication skills.
Nice To Haves
- Front desk experience in a large-volume property is preferred.
Responsibilities
- Represent the hotel to guests throughout all stages of their stay.
- Determine reservation status and length of stay; assist guests with registration and assign rooms, accommodating special requests when possible.
- Verify payment methods and follow established credit-checking procedures.
- Place guest and room information in the appropriate front desk racks and communicate it to relevant hotel personnel.
- Coordinate room-status updates and guest requests with housekeeping, including check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinate guest room maintenance and repair work with the engineering and maintenance division.
- Maintain guest room key storage and supervise access to safe-deposit boxes; follow procedures for issuing and closing them.
- Use the reservation system to make, change, and cancel reservations and assist guests as necessary.
- Post and file charges to guest, master, house, and meeting-room accounts; adhere to credit-card and cash-handling procedures.
- Present room options and alternatives, assist guests with choices, and use suggestive selling techniques to promote rooms and hotel services.
- Communicate daily with reservation sales and apply familiar sales strategies.
- Stay informed about daily operations and events, and immediately report unusual occurrences to the Assistant General Manager or General Manager.
- Follow safety and emergency procedures and accident-prevention policies.
- During slower periods, help maintain the lobby and coffee stations and assist with breakfast.
- Develop knowledge of the property’s brands and the Onix Hospitality portfolio, and ensure guests’ special requests and needs are addressed.
Benefits
- Competitive salary
- Affordable medical, dental, and vision benefits for employees and their families
- 401(k) retirement plan with company match
- Flexible Spending Accounts (FSA)
- Paid time off and paid holidays
- Short-term disability and maternity leave options
- Personal and family medical leave
- Company-provided life insurance and long-term disability coverage
- Employee perks program
- Discounted entertainment tickets through Tickets At Work
- Tuition reimbursement
- In-facility training and in-service programs
- Employee Assistance Program
- Free will and estate preparation services
- Optional legal and identity protection services
- Verizon Wireless discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
