Part-Time Guest Service Representative - Afternoons & Weekends

Nothing Bundt Cakes•Russellville, AR

2d•Onsite

About The Position

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for celebrations, and helps deliver an exceptional bakery experience. As the first point of contact, this role plays an important part in creating memorable guest experiences while supporting daily bakery operations. We're looking for a dependable, self-motivated team member with a positive attitude, excellent customer service skills, and a passion for creating joyful experiences for every guest.

Requirements

Must be available to work afternoons, evenings, weekends, and holidays as business needs require
Must have reliable transportation
Must be at least 16 years of age
Exhibits high energy and strong interpersonal and communication skills
Friendly, helpful, and guest-focused with a positive attitude
Enjoys interacting with diverse people and excels at providing a superior guest experience
Able to multitask while maintaining attention to detail
Is diligent, organized and self-motivated
Has the ability to understand and carry out oral and written instructions and request clarification when needed
Comfortable with technology and able to operate a point-of-sale system
Basic math skills, including handling cash and making change
Ability to stand for extended periods and work in a fast-paced environment

Nice To Haves

Previous guest service experience in retail, restaurant, or bakery settings is a plus

Responsibilities

Promptly greets walk-in and phone guests with warmth and enthusiasm to determine needs and follows NbC Sweet Steps of Service to create a superior guest experience
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
Suggests additional items such as balloons, candles, and cards to enhance guest celebrations
Processes orders accurately and efficiently using the point-of-sale system; invites guests to join the Bundtastic Rewards program
Maintains a clean, organized bakery presentation, including light cleaning tasks such as sweeping, mopping, and wiping surfaces
Replenishes retail merchandise and cake display cases to maintain strong visual presentation
Assists with preparing cake decorations and packaging supplies as needed
Complies with all health and safety guidelines, NbC policies and procedures, including strict adherence to dress code and hygiene standards.
Maintains a consistent work attendance and punctuality