Guest Service Representative- Weekends 7a-3p

Homewood Suites By Hilton Indianapolis Carmel • Carmel, IN

7d

About The Position

Homewood Suites Indianapolis Carmel of Schahet Hotels is hiring an attentive, engaging, and service-oriented Guest Service Representative for weekend front desk shifts from 7 a.m. to 3 p.m. Guest Service Representatives are often the first in-person contact for hotel guests and support their needs throughout the hospitality experience. The role focuses on meeting and exceeding guest expectations, following brand service standards, resolving challenges, and communicating effectively with guests, peers, and supervisors.

Requirements

• One year of hospitality experience.
• Customer service experience.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Organizational skills.
• Ability and flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet guests and perform check-in and check-out procedures in a friendly, professional, and courteous manner.
• Follow Schahet and brand-standard cash and credit card procedures.
• Answer questions and provide directions.
• Answer phones and make reservations.
• Update housekeeping room status.
• Respond promptly to guest inquiries or complaints and offer alternate solutions when a guest’s request cannot be met.

Benefits

• Employee discount
• Employee Assistance Program
• 401(k) with match
• Life insurance

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed