Guest Service Representative- Weekends 7a-3p
About The Position
Homewood Suites Indianapolis Carmel of Schahet Hotels is seeking an attentive, engaging, service-oriented Guest Service Representative. This front-desk position is scheduled for weekends from 7 a.m. to 3 p.m. Guest Service Representatives are often the first in-person contact for hotel guests and support guests’ needs throughout their hospitality experience. The role focuses on exceeding guest expectations, following brand service standards, resolving challenges, and communicating effectively with guests, peers, and supervisors. Schahet Hotels describes its culture through the shared values of Respect, Integrity, Service, and Excitement (RISE). The company states that it has been named a “Best Place to Work” in several years.
Requirements
- At least one year of hospitality experience.
- Customer service experience.
- Experience handling cash and credit card procedures.
- Attention to detail.
- Organizational skills.
- Ability and flexibility to work various shifts, including evenings, weekends, and holidays.
Responsibilities
- Greet guests and perform check-in and check-out procedures in a friendly, professional, and courteous manner.
- Follow Schahet and brand-standard cash and credit card procedures.
- Answer questions and provide directions.
- Answer phones and make reservations.
- Update housekeeping room status.
- Respond promptly to guest inquiries or complaints and offer alternatives when a guest’s request cannot be met.
Benefits
- Employee discount
- Employee Assistance Program
- 401(k) with match
- Life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
