Guest Service Representative -Full Time

Janko Hospitality • Evanston, IL

5d • $18 - $19 • Onsite

About The Position

The Guest Services Representative (GSR) at Hyatt House Evanston is responsible for providing world-class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction.

Requirements

• High School Diploma, GED, or equivalent relevant work experience.
• Previous customer service or hotel experience required.
• Friendly demeanor, excellent communication, and customer service skills.
• Strong organizational and prioritization abilities.
• Prior computer experience using Windows-based software preferred.
• Ability to lift up to 50 lbs., stand, walk, reach, push, pull, twist, and bend as required throughout the workday.

Nice To Haves

• Hyatt experience is helpful.

Responsibilities

• Greet and assist guests during check-in to ensure satisfaction with assigned rooms.
• Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly.
• Manage cash transactions and maintain accurate records.
• Answer guest inquiries, take reservations, and promote hotel services to increase occupancy.
• Address guest concerns promptly and courteously, both in person and over the phone.
• Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed.
• Complete shift checklists to ensure thoroughness and accuracy in the daily tasks.
• Process incoming mail, messages, and faxes promptly and efficiently.
• Maintain communication through the front desk log book and inform incoming shifts of any issues that need attention.
• Serve as a cashier and attend to market needs when required.
• Maintain a high standard of personal appearance and proper uniform within the department.
• Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs.
• Be proficient in Safety and Security Policies and train all team members in these procedures.
• Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed.
• Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations.
• Utilize computer keyboard, printer, phones, and basic office supplies; lifting supplies occasionally up to 50 lbs., and ability to stand and walk for long periods during the workday.
• Perform any other duties as assigned or requested by management.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED