Guest Service Representative (Full Time)

Homes Alive Pets•Red Deer, AB

4d•Onsite

About The Position

Homes Alive Pets is not an average pet store; it is a community hub that believes in a higher standard for pet care. The stores offer a refreshing shopping experience with a brand-agnostic, knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. The company's mission is to add value to every life, including guests, pets, employees, co-workers, brand reps, vendors, and communities, by elevating each life as important and worthwhile, and by offering fair value in price and quality. Guest Service Representatives are the first point of contact for customers, ensuring a positive shopping experience. This role involves operating cash registers, handling money, providing product information, and maintaining a clean and organized work environment. The ideal candidate possesses excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets. Training will be provided for approximately one week in Calgary or Edmonton prior to the store's opening, with accommodations provided.

Requirements

A Positive and Hardworking Attitude.
A willingness to go the extra mile to provide customers with the best possible shopping experience.
Strong Communication Skills. Ability to clearly communicate with customers and other staff.
Resilience. Ability to remain calm and navigate through high stress situations.
Customer Service experience or a willingness to learn.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Understanding of pet nutrition & needs.
Ability to lift 50lbs repeatedly.

Nice To Haves

A passion for pets.

Responsibilities

Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community culture.
Operate cash registers and accurately handle cash.
Maintain stock on the shelves, provide product detail communication for specific sections (e.g., price tags, sales signs), and clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with projects or tasks, fostering a culture of servantship.
Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative in learning and developing skills or knowledge within Homes Alive to become a servant leader.
Help customers find pet supplies.
Provide information about pet care and nutrition.
Assist customers at the cash register.
Ensure the store is clean and presentable.
Ensure inventory on the shelves is full and well organized.
Interact with dogs and cats and hand out treats.