Guest Service Representative - Holiday Inn Express & Suites

Holiday Inn Express & Suites Jacksonville•South Jacksonville, IL

About The Position

The Guest Service Representative at Holiday Inn Express & Suites Jacksonville is a part-time front desk role and often provides guests with their first impression of the hotel. The position focuses on delivering excellent customer service and a positive guest experience, particularly during check-in and check-out. Shifts are 7 a.m.–3 p.m. and 3 p.m.–11 p.m.; availability for evenings, weekends, and holidays is required. Schedules may vary to reflect hotel business needs.

Requirements

Great attention to detail.
Excellent knowledge of local attractions and entertainment venues.
Considerable knowledge of computer systems for registration, reservations, and backup systems.
Above-average mathematical comprehension to understand and interpret numbers as they apply to hotel operations.
Ability to read, write, speak, and understand English to communicate with employees and guests.
Ability to interact effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
Availability for evening, weekend, and holiday shifts; schedules may vary according to hotel business needs.

Responsibilities

Perform the check-in and check-out process.
Answer incoming and in-house phone calls.
Assist callers with making or changing reservations.
Assist guests as needed to ensure a positive experience.
Communicate verbally and in writing with guests and employees to answer questions and provide clear direction.
Work while standing for extended periods.