Guest Service Representative 7am-3p 3p-11p

My Place Hotels•Marion, OH

5d•Onsite

About The Position

My Place Hotel in Marion, Ohio, is hiring a dependable Guest Service Representative to support front desk operations and provide guests with a welcoming, professional experience. The role combines customer service, administrative work, and hands-on hotel operations. Representatives assist guests throughout their stay, from reservations and arrival through departure, and help maintain a safe, clean, and friendly environment.

Requirements

Basic computer proficiency.
Strong communication and customer service skills.
Ability to multitask while remaining organized and professional.
Reliable attendance and attention to detail.
Comfort handling cash and records.

Responsibilities

Complete guest check-ins and check-outs and manage reservations.
Accurately record guest charges, including room rates, taxes, My Store purchases, and applicable pet fees.
Explain hotel amenities and loyalty rewards, and provide information about local dining, shopping, and attractions.
Respond to guest questions and concerns courteously and with a focus on solutions.
Assist with laundry, clean and sanitize common areas, stock supplies, and maintain the coffee bar.
Keep entrances and sidewalks clear of snow and ice.
Answer and transfer phone calls, record messages, and coordinate guest wake-up requests.
Process credit card authorizations and cash transactions; maintain logs and complete shift paperwork.
Assist with night audit documentation when scheduled.
Promptly communicate guest service, maintenance, and operational concerns to the General Manager.
Follow safety and security procedures and conduct routine walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting.
Deliver guest items such as towels, cribs, or toiletries.
Issue and track keys and key cards for housekeeping and maintenance.
Assist with guest room cleaning during periods of high occupancy or limited staffing.