Front Desk Night Audit - Part Time w/Benefits

NEXCOM • Bremerton, WA

1d • Onsite

About The Position

Join Our Team as a Guest Service Representative at Navy Gateway Inns & Suites – Silverdale, WA. We do more than provide lodging; we create a welcoming home away from home for service members and their families. We are building a dependable, service-driven front desk team that works together to deliver outstanding hospitality around the clock. This position will primarily be swing and night audit shifts, ensuring team members connect with guests during all parts of their stay. As a Guest Service Representative, you’ll be the face of NGIS, greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay.

Requirements

• Customer service or office/clerical experience
• Strong communication and multitasking skills
• Flexibility to work a rotating schedule, including overnights, weekends, and holidays
• Team-oriented with a professional, positive attitude
• Ability to pass a background check
• Valid driver’s license may be required
• 1 year of experience in progressively responsible work related to position to be filled.
• 1 year general office clerical experience

Nice To Haves

• Hospitality or hotel front desk experience
• Familiarity with PMS systems like Epitome
• Cash handling or night audit reconciliation
• Experience with military lodging operations is a plus

Responsibilities

• Welcoming guests, checking them in and out, and assigning rooms
• Answering phones, responding to questions, and assisting with reservations or cancellations
• Using our property management system (PMS) to update guest information and process transactions
• Handling guest requests, resolving issues, and escalating concerns when needed
• Managing lost and found inquiries and logging maintenance requests
• Keeping the front desk and lobby area clean, organized, and secure
• Providing information about on-base amenities, hotel services, and local attractions
• Supporting shift coverage on weekends, holidays, and during inclement weather

Benefits

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP)
• LifeMart Discount Savings Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED