Guest Service Representative
About The Position
The Guest Service Representative (GSR) embodies the property’s commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The role helps ensure guests have a memorable and enjoyable stay by providing exceptional customer service and addressing guest inquiries or issues. The ideal candidate is highly motivated and passionate about the hospitality industry, inspiring the team to cultivate an exceptional guest experience. Duties may adapt to meet evolving business needs. All offers are contingent on background checks, and adherence to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics outlined by federal, state, or local laws.
Requirements
- Excellent customer service skills.
- Strong communication and interpersonal abilities.
- Attention to detail and problem-solving skills.
- Ability to work in a fast-paced environment.
Nice To Haves
- Previous experience in a customer-facing role.
Responsibilities
- Check guests in and out of the property.
- Handle guest inquiries and provide information about the local area.
- Assist with resolving guest complaints and issues.
- Process payments and maintain accurate records.
- Collaborate with other team members to ensure guest satisfaction.
Benefits
- Insurance, including health, dental, and vision.
- Paid time off, including vacation, sick leave, and holidays.
- 401K retirement plan.
- DailyPay access to earned wages when needed.
- Special team member hotel rates for travel enthusiasts.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
