Night Audit Guest Service Representative II P/T w/ benefits

NEXCOM • Fallon, NV

8h • Onsite

About The Position

Join us as a Part-Time Guest Services Representative-Night Auditor at The Navy Inn, Fallon, NV with the Navy Exchange Service Command. Regularly scheduled overnight shifts are required. This is a critical role supporting the NGIS lodging guests with the U.S. Military across the Globe. The Navy Inn in Fallon, NV is a dedicated and supportive team supporting a high-volume military lodging location, who value providing excellent service to our Military Community. You will serve as the first contact for the guests at Navy Gateway Inn and Suites, handling all stages of the guests’ stay and making an impact across our Navy Lodging Locations. Your support is critical to initiatives across Military Bases that advance how our companies serve the best customer – our Military patrons and their families. No Military Affiliation Necessary to apply!

Requirements

• One year of general office clerical experience.
• One year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Responsibilities

• Welcome guests and answering any questions concerning the lodging facility, amenities and provide information about local attractions.
• Assist with requests from guests in person or over the phone, including making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments.
• Operate a multi-line telephone system, records and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

Benefits

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Tuition reimbursement program
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP)
• LifeMart Discount Savings Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED