Guest Service Representitive IV

Carbon Valley Parks & Recreation District•Frederick, CO

just now•$15 - $18•Onsite

About The Position

The Carbon Valley Parks and Recreation District strives to increase and enhance recreational opportunities by providing a variety of quality programs and activities for the residents of Frederick, Firestone, Dacono, and surrounding communities. As an employee, you will enjoy benefits such as discounted memberships, discounted program enrollment opportunities, and more! All employees are eligible and automatically enrolled in PERA and will receive a generous 15.80% contribution match from the District. A strong culture is essential to the success of our District and requires commitment from all. CVPRD is dedicated to our core values: Innovation, Integrity, Teamwork, Customer Service.

Requirements

Must be available to work all shifts including days, nights, weekends, and some holidays based on the needs of the District.
Must be 18 years of age.
6 months working in a recreation center or similar setting.
High school diploma or GED.
CPR, AED, first aid certification, or the ability to become certified within the first 90 days of employment.
Basic computer knowledge with programs such as Excel, Word, and Outlook.
Familiarity with CivicRec and Paylocity.

Nice To Haves

Strong understanding of, and alignment with the District's Core Values: Innovation, Integrity, Teamwork, Customer Service.
Ability to effectively handle emergency situations such as sudden illness, injury, behavioral issues, or alarms.
Demonstrates sound decision and problem-solving skills.
Demonstrates trustworthiness in maintaining the confidentiality and security of building access, including keys, building codes, and safe codes.
Thorough knowledge and understanding of District programs and offerings.

Responsibilities

Opening and closing the building independently, including overseeing building access, operating safe codes, and handling advanced cash procedures.
Providing direct customer service to community members, guests, and staff.
Assisting with program and membership registrations.
Answering phone calls at the recreation center and serving as a central communication point to relay information from all departments to the public.
Serving as Manager on Duty in absence of Coordinators.
Assisting in facility supervision.
Responsible for cash handling procedures, opening or securing the facility and assisting in maintaining facilities in a clean, neat and safe manner.
Supporting and overseeing drop-in activities and programs in the facility.
Troubleshooting and reporting any concerns of these programs.
Maintaining regular and punctual attendance.
Providing excellent customer service in a timely manner to internal and external customers, patrons.
Answering questions and processing memberships, classes, program enrollments, facility rentals, etc.
Communicating internally and externally via email, phone and in-person to supervisors, co-workers, participants, parents, volunteers, and other community members.
Attending staff meetings and departmental trainings.
Conducting building tours for community members.
Performing basic janitorial functions in facilities to include but not limited to mopping floors, taking out trash, cleaning up spills, and cleaning fitness equipment.
Enforcing rules and policies with staff and guests within the building.