Guest Service Representative I Navy Inn Bangor Part Time w/benefits

NEXCOM•Silverdale, WA

3h•Onsite

About The Position

The Guest Service Representative I serves as the first point of contact for guests at a NEXCOM Hospitality Group Navy Lodge/Navy Inn property and supports guests throughout their stay. The role handles front desk operations, guest-service office duties, lobby appearance, and the safety, security, and privacy of guests. It provides information about lodging, amenities, base facilities, local attractions, and directions; processes reservations and guest transactions; and responds to requests and routine issues. The position may also support convenience-store, food-and-beverage, laundry, and other lodging operations. Assigned shifts include weekends and holidays, and the representative may support operations during emergencies, inclement weather, or temporary management absences. No military affiliation is required.

Requirements

One year of general office clerical experience demonstrating the ability to perform clerical duties satisfactorily.
One year of progressively responsible experience related to the position.
Alternatively, college, university, or junior-college study above the high-school level may substitute for experience at one-half academic year of study for six months of experience.
May be required to obtain NHG front-desk certification within six months of employment and complete other required training.
May be required to possess a valid state driver's license if travel between lodging facilities is required.
Required food-handling certifications when performing applicable food-and-beverage duties.

Responsibilities

Welcome guests and provide professional, courteous service, information, and directions.
Process check-ins and check-outs, verify patron eligibility, assign rooms, issue keys, manage reservations, collect payments, and provide receipts in accordance with procedures.
Use the Property Management System (PMS) to create, modify, confirm, and cancel reservations and maintain accurate guest, room, and account records.
Issue Certificates of Non-Availability (CNA) and provide alternative lodging options when necessary.
Assist management with group reservations and commitment agreements in accordance with brand standards.
Respond to guest requests and complaints, resolve routine issues, make permitted room-charge or check-in/check-out-time adjustments, and refer complex matters to management.
Operate multi-line telephone systems, respond to inquiries, record and deliver messages, and coordinate guest requests such as wake-up calls.
Communicate operational concerns, guest issues, and emergencies to appropriate lodging personnel and management; coordinate maintenance requests through PMS and arrange room relocations as needed.
Process credit-card transactions, maintain change funds, reconcile daily transactions and guest accounts, prepare shift-closing reports, and account for receipts, deposits, and charges accurately.
Generate and review PMS reports, including arrivals, departures, occupancy, guest accounts, and night-audit reports; identify and correct discrepancies or refer them to management.
Maintain front-desk inventory, supplies, amenities, and assigned keys; follow security procedures for master keys, guest records, and safety-deposit boxes where applicable; and keep lobby and front-desk areas clean, organized, and safe.
Assist management with front-desk personnel training and maintain Lost and Found records and disposal procedures in accordance with brand standards.
Operate point-of-sale systems for convenience-store purchases where applicable and assist with inventory replenishment and stocking.
As needed, prepare, display, replenish, and clean up guest food and beverage offerings, including breakfast, snacks, and refreshments; maintain sanitary service areas and obtain required food-handling certifications.
As needed, assist with laundry operations, distribution of guest supplies, and other lodging support functions.
As needed, travel between lodging facilities and hold a valid state driver's license.
Work assigned shifts, including weekends and holidays, and help maintain operations during emergencies, inclement weather, or temporary management absences.
Obtain NHG front-desk certification within six months of employment if required and complete other required training.
Perform other duties as assigned.