Hotel Guest Service Rep/Front Desk -Home2 Suites by Hilton
About The Position
The Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include greeting guests, completing the check-in/check-out procedure through the Property Management System while obtaining and storing pertinent information. This role handles cash, credit card information, and goods at the property. The representative identifies the needs of each guest and provides relevant information regarding hotel services and amenities to create an accommodating environment. They also take reservations from incoming callers, providing excellence in service and inputting all information into the hotel management system, and update/cancel reservations as requested. The role requires professional attire and flexibility to work various shifts, including afternoons, weekends, and holidays, with training for morning and Night Audit shifts also provided.
Requirements
- Customer Service experience, in a hotel setting preferred.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Nice To Haves
- Hilton brand knowledge is ideal.
Responsibilities
- Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Must dress in professional attire.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
