GUEST SERVICE REP

Saratoga Harness Racing, Inc.•Saratoga Springs, NY

4d•Onsite

About The Position

Saratoga Casino Hotel is the premier entertainment destination for the Capital Region, consistently striving to fulfill the promise of creating special experiences one guest at a time. They are looking for individuals who thrive in a fast-paced and exciting environment, have a passion for bringing joy to others, and want to be part of a company that cares for and uplifts its team members and the community. The hotel offers competitive benefits and wages, opportunities for career growth, and a fun and unique working environment.

Requirements

At least 18 years of age.
Ability to work flexible schedules due to business needs, including evenings, weekends and holidays.
Possess working knowledge of a computer.
Knowledgeable of all activities and amenities of Saratoga Casino Hotel.

Responsibilities

Promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner.
Thrive in a team-based environment where everyone consistently uplifts and supports each other through detail-oriented work and regularly doing what it takes to ensure all necessary work is completed.
Promote the Saratoga Club rewards program and all of its benefits.
Attend jackpots and assist with the operation of promotions, giveaways, games and more.
Provide support to guests regarding promotion and property-wide events.
Complete transactions related to their Saratoga Club membership.
Generate a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
Accurately maintain guest profiles including contact information, mail preferences, etc.
Provide the highest level of guest service.
Interface daily with personnel from various departments.
Control and execute all transactions accurately.
Act with discretion and maintain confidentiality in handling of sensitive information.
Assist with promotions and events.

Benefits

Competitive Medical, Dental, & Vision Insurance
Vacation & Sick Time That Promote Work/Life Balance
Company Paid Life Insurance
401(k) with 4% Match
Free Employee Assistance Program
Robust Employee Recognition Program
$20.00 YMCA Memberships
Local and National Discount Programs Through EAP & Tickets@Work
STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
Unlimited growth potential
Delicious FREE Meals in Our Team Dining Facility