Guest Service Rep

At Your Service•Chicago, IL

2d•Onsite

About The Position

Guest Services Representative Part time / Evening and weekends availability required. Starting Pay Rate = $17.50 per hour, with a $0.50 increase after 30 worked events! Location: Both Rate Field & United Center. Provide each guest with a safe, comfortable, and enjoyable environment to view events at the Guaranteed Rate Field through knowledge of available guest services and facility familiarization.

Requirements

Must be 16 years of age or older
Must be available to work evening and weekend hours. Report time typically begin at 4:30pm on weekdays and can be any time on Saturdays and Sundays
Must be able to stand and walk for a minimum of 5 hours
Must be punctual and able to comply with attendance standards
Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed
Ability to follow direction
Consistent high level of customer service in a fast-paced environment
Approachable, friendly, and articulate
Self-motivator with a positive attitude
Ability to work effectively on a team
Ability to adhere to scheduling methods and procedures
Punctual, proactive, and accountable
Ability to work Outdoors

Responsibilities

Maintain a fun, friendly, and safe environment in assigned sections
Greet guests as they enter the arena with a smile
Deliver outstanding customer service under a variety of circumstances
Assist guests with disabilities, providing a wheelchair escort as requested
Maintain a pleasant, friendly, and professional demeanor with guests and coworkers
Operate ticket scanners and ensure all guests have proper tickets or credentials
Provide accurate information and directions to the various areas in the facility
Operate elevators and escalators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels
Document incidents and notify supervisors regarding issues that may require further attention
Additional duties as assigned