Guest Service Manager

The Fresh Market Inc • South Miami, FL

16d

About The Position

The Guest Service Manager leads team members, curates the guest experience, coordinates onboarding, and oversees operational processes that require significant attention to detail. This fast-paced role calls for efficiency, effectiveness, and a passion for excellence to drive results. The manager may also be responsible for total store operations or serve as Manager on Duty.

Requirements

• At least 3 years of management experience in retail, restaurant, or hospitality, or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Responsibilities

• Greet guests and proactively assist them in a friendly manner, providing accurate and timely service.
• Set an example of hospitality for team members and guests; educate them about products and services that provide convenient meal solutions; and quickly address and resolve guest concerns.
• Support accurate inventories and sales reporting, and manage front-end performance through routine operational audits.
• Engage, motivate, coach, and train team members on the job and through the internal training platform to provide excellent guest service safely and securely.
• Coordinate onboarding and initial training for newly hired team members, support team member engagement activities, and manage guest flow to provide an outstanding shopping experience and drive results.
• At times, oversee total store operations or serve as Manager on Duty.

Benefits

• Team Member discount of 30%.
• Early Earn Wage Access: access up to 50% of earned wages, with a maximum of $500, on demand per pay period.
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals, spouses, partners, and families.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed