Guest Service Manager

GSO • Memphis, TN

14d • Onsite

About The Position

The Guest Service Manager leads team members and helps curate the guest experience while overseeing onboarding and operational processes that require significant attention to detail. This fast-paced role calls for efficiency, effectiveness, and a passion for excellence to drive results. At times, the manager may be responsible for total store operations or serve as Manager on Duty.

Requirements

• At least 3 years of management experience in retail, restaurant, or hospitality, or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Responsibilities

• Greet guests and proactively assist them in a friendly manner, providing accurate and timely service.
• Model hospitality for team members and guests, and educate them about products and services that provide convenient meal solutions.
• Address and resolve guest concerns quickly.
• Support accurate inventories and sales reporting, and manage front-end performance through routine operational audits.
• Engage, motivate, coach, and train team members on the job and through the company’s internal training platform, supporting excellent guest service in a safe and secure manner.
• Coordinate onboarding and initial training for newly hired team members.
• Support team member engagement activities.
• Manage guest flow to provide an outstanding shopping experience and drive results.
• At times, oversee total store operations or serve as Manager on Duty.

Benefits

• Team Member discount of 30%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans are available.
• Medical, dental, vision, disability, and life insurance for the individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed