Guest Service Manager

The Fresh Market Inc • Knoxville, TN

14d • Onsite

About The Position

The Guest Service Manager leads team members, shapes the guest experience, coordinates onboarding, and oversees operational processes requiring significant attention to detail. This fast-paced role calls for efficiency, effectiveness, and a passion for excellence to drive results. The manager may also be responsible for total store operations or serve as Manager on Duty.

Requirements

• At least 3 years of management experience in retail, restaurant, or hospitality, or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Responsibilities

• Greet guests and proactively assist them in a friendly manner, providing accurate and timely service.
• Set an example of hospitality for team members and guests.
• Educate team members and guests about products and services to provide convenient meal solutions.
• Address and resolve guest concerns quickly.
• Support accurate inventories and sales reporting.
• Manage front-end performance through routine operational audits.
• Engage, motivate, coach, and train team members on the job and through the internal training platform to deliver excellent guest service safely and securely.
• Coordinate onboarding and initial training for newly hired team members.
• Support team member engagement activities.
• Manage guest flow to provide an outstanding shopping experience and drive results.
• At times, oversee total store operations or serve as Manager on Duty.

Benefits

• Team Member discount of 30%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for the individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed